Radians invests in automation to deliver higher levels of customer service and satisfaction
Radians, Inc., a leader in the personal protective equipment industry, has made a significant capital investment in warehouse automation at their Memphis headquarters.
Radians' new order fulfillment system, or pick module, from Integrated Solutions will be fully operational by July. Once completed, the automated system will become the central hub of their warehouse operations, expediting the pick and ship process for optimum product flow.
According to Radians’ President, Bill England, “our recent investment in automation is Radians’ largest equipment purchase in the company’s history. The new system will improve the speed and accuracy of order fulfillment, which always leads to higher levels of customer service and satisfaction.”
The automated system uses PathGuide software which provides real time control to get instant information about warehouse material movement and inventory status. This will enhance Radians’ ability to expedite same-day orders more efficiently than ever and will also reduce errors in shortages and overages to one in 5,000.
According to Bobbie Espitia, Radians’ Director of Supply Chain Management, “We are excited how our capital investment in automation will improve order accuracy, lower fulfillment costs, and expedite the order-fulfillment process. All of these capabilities result in making Radians a better supply chain partner to our customers.”
The benefits of automation will not only enhance customer satisfaction, it will also positively affect employee satisfaction and morale because the ergonomic design of the pick module combined with the space optimization will reduce employee fatigue and stress.
Radians® is a Memphis, TN-based manufacturer of quality safety glasses, including their premium Crossfire® line, high visibility clothing, hearing protection, performance gloves, cooling products and footwear. Radians has partnered with highly respected companies including DEWALT®, BLACK & DECKER®, Smith & Wesson®, Bone Collector™, and Remington® to provide high performance personal protection products. The company has additional facilities in Reno, Nevada; Belmont, Michigan; and Thomasville, North Carolina.